> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pornx.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix declined cards, missing tokens, and charges

> Resolve PornX payment problems including declined cards, missing tokens, failed crypto transactions, and Premium activation issues.

<AccordionGroup>
  <Accordion title="I was charged but my account wasn't upgraded">
    Do not attempt to purchase again before confirming the first charge was not processed. Contact [support](mailto:support@pornx.co) with your transaction ID or payment confirmation. Premium activates manually if the automatic activation fails.
  </Accordion>

  <Accordion title="My tokens didn't appear after purchase">
    Wait a few minutes and refresh. If the balance hasn't updated after ten minutes, contact [support](mailto:support@pornx.co) with your transaction ID.
  </Accordion>

  <Accordion title="My card was declined">
    Try a different card or switch to crypto payment. Some cards block transactions to adult platforms at the bank level — this is a bank restriction, not a PornX issue. See [Crypto Payments](/account/crypto-payments) for an alternative.
  </Accordion>

  <Accordion title="My crypto payment hasn't confirmed">
    Wait up to thirty minutes during high network congestion. If the transaction still hasn't confirmed after that, contact [support](mailto:support@pornx.co) with your transaction hash.
  </Accordion>

  <Accordion title="I sent crypto on the wrong network">
    Contact [support](mailto:support@pornx.co) immediately with your transaction hash. Recovery depends on the network used and is not guaranteed.
  </Accordion>

  <Accordion title="I sent the wrong crypto amount">
    Contact [support](mailto:support@pornx.co) with your transaction hash and the amount sent. Do not send a second payment before hearing back.
  </Accordion>

  <Accordion title="I want a refund">
    Contact [support](mailto:support@pornx.co) with your transaction ID. Refund eligibility depends on whether generations have been used since purchase.
  </Accordion>

  <Accordion title="My Premium expired but I was still charged">
    Contact [support](mailto:support@pornx.co) with your account email and transaction ID.
  </Accordion>
</AccordionGroup>

<CardGroup cols={2}>
  <Card title="Tokens" icon="coins" href="/account/tokens">
    How tokens work and how to buy them.
  </Card>

  <Card title="Crypto Payments" icon="bitcoin" href="/account/crypto-payments">
    Step-by-step crypto payment instructions.
  </Card>
</CardGroup>