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Do not attempt to purchase again before confirming the first charge was not processed. Contact support with your transaction ID or payment confirmation. Premium activates manually if the automatic activation fails.
Wait a few minutes and refresh. If the balance hasn’t updated after ten minutes, contact support with your transaction ID.
Try a different card or switch to crypto payment. Some cards block transactions to adult platforms at the bank level — this is a bank restriction, not a PornX issue. See Crypto Payments for an alternative.
Wait up to thirty minutes during high network congestion. If the transaction still hasn’t confirmed after that, contact support with your transaction hash.
Contact support immediately with your transaction hash. Recovery depends on the network used and is not guaranteed.
Contact support with your transaction hash and the amount sent. Do not send a second payment before hearing back.
Contact support with your transaction ID. Refund eligibility depends on whether generations have been used since purchase.
Contact support with your account email and transaction ID.

Tokens

How tokens work and how to buy them.

Crypto Payments

Step-by-step crypto payment instructions.